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..Your VELCRO Brand Fastener Experts
01767 222367


 

About Us

This web site is owned and operated by MDN Supplies Ltd T/A Hook & Loop Fasteners we are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below;

Office address:

Hook & Loop Fasteners
13 Stratton Way
Biggleswade
BEDS
SG18 0NS
United Kingdom

Phone: 01767 222367

Email: sales [at] hookandloopfasteners [dot] co [dot] uk

Company number: 8259945
VAT Number: GB226 3355 21

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Ordering online is easy - just follow these simple steps

After browsing through our shop, click on the product that interests you to expose a list of features and benefits.

• To order, click Add to Basket where you may enter the quantity you require in the appropriate box (don't worry you can change your mind at any point up to confirming your order, also some pages within the site give you the option to enter a quantity before you add them to you shopping basket.)
• View your Shopping Basket at any stage to amend your order.
• Proceed to the Checkout when you are ready to make your purchase.
• Complete your invoice address details.
• Enter any delivery instructions, e.g; can be left with neighbour etc (all goods will require a signature).
• Select your payment method from the options available. We accept all major credit and debit card payments including Visa, MasterCard, Switch/Maestro and Solo (we do not accept American Express) all card payments are handled by Creditcall, we also accept PayPal payments.
• Click finish to confirm your order.
• Print your receipt, if required.
• Your order is now being processed, an email will confirm your order and details. Once your order has been dispatched we will email you confirmation.

We want you to be confident about shopping with us, should you have any concerns, please contact us. All orders for tapes are subject to a plus or minus 10% tolerance.

About your order:

• All orders are dispatched at 2pm (Monday to Friday).
• Payments can be made using Visa, Master Card, Delta & Switch/Maestro.
• We will acknowledge your order by e-mail.
• Once your order has left the warehouse, we will notify you by email.
• For orders that do not match the address or postcode we will void or credit the order within 24 hours.
• For high fraud score returns we will normally credit the card within 24 hours.

The Use of Cookies

Cookies are small files that may be placed by a web site on a user’s PC. They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.

A recent (2011) change in EU regulations requires that consent must be obtained before using any cookie that is not ‘strictly necessary’ for the functioning of the site. It is not yet clear how this will be interpreted in law. Our website software currently uses the following types of cookie:

Specifically excluded from the scope of the regulations:

ACTINIC_CART. Records the session file of the shopping cart.

Consent is obtained for the following cookies by agreement to the Terms and Conditions this is enforced in the checkout and orders can not be completed if the check box is not ticked, only then will the cookies load in order to complete the checkout process:

ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. Checkout 'Remember Me' function – stores contact information to avoid the need for re-entering for subsequent orders.

Necessary for the correct functioning of the associated elements of the site:

ACTINI_REFERER. Returns the customer to the last page visited after completion of the checkout.
LAST_SECTION_URL. Used by the ‘Back’ link on the Product Page, to return the visitor to the correct Section Page.
ACTINIC_RECENT. Records the image filename(s) for the ‘Recently Viewed Products’ list, if enabled.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.

None of these four stores personal data. The first two expire on closing the browser. Expiry period of the second two is set for 24 hours.

At present there is no indication that the above cookies will be affected by the application of the new law. However we are monitoring the situation and will respond to any change that would negatively affect our website and your privacy.

Shipping And Handling

We normally expect your order to be delivered within 2 to 3 working days (90% arriving the next day) within UK, for the Europe including S. Ireland you should allow 5 to 7 working days.

*Free delivery on order values over £100 is only available to the UK this does not include some of Scotland and N. Ireland. Full details on our carriage charges and delivery areas can be found in our delivery section.

Please note that if you wish to cancel your order you must notify us immediately, as we generrally dispatch orders the same day, the fastest method of contacting us to cancel is here. If your order consists of more than one product, and we are out of stock in part, we will notify you, however we may choose to ship part of your order separately, to minimise the inconvenience to you, you will not be charged extra shipping if we choose to ship your orders separately.

We can not be responsible for delays in delivery once your order has left our warehouse, therefore are not able to offer any form of compensation should your order not arrive in time, please do not arrange for any work to be carried out until you have received your goods.

*We are a mail order only business and can not offer any collection of goods unless agreed before hand, please call us to make any arrangements.

Delivery Schedule

All deliveries are CPT (Carriage Paid To) and dispatched via courier for orders over £30 and 1st class signed for Royal Mail for orders under £30; your dispatch email will provide you with full details on how your order has been shipped, and provide you with and tracking numbers.

For the UK including N. Ireland and the Channel Islands, please allow 2 to 3 working days for delivery.

For Europe including S. Ireland please allow up to 7 to 10 days for delivery.

For Outside the UK & Europe, please allow up to 10 to 14 days for delivery.

If any order has not been received after 14 working days from the day after you received your dispatch email please contact us so that we can resolve the issue and track your parcel as soon as possible.
Delivery Information
Delivery companies will often automatically ask a neighbouring property to sign for the goods if you are out, this will apply to domestic and business deliveries. If you do not wish for them to try neighbours you must leave instruction in the box provided when placing an order that the goods are only to be signed for at your specified address. Please do not arrange for any works to be carried out before the goods from us have arrived, we will not be responsible for late deliveries or charges incurred due to delays.

Back Orders

We try to keep our stock holding in good order, our website uses a real-time stock control system, and so should not allow ordering when we are out of stock, with the exception of items we buy in to order, these items will be clearly marked on the item page.

Should our stock control fail and your item is not in stock, we will place it on back order for you. You will always be notified by email with the option to cancel your order. In most cases we will include a delivery timescale when we are out of stock, so that you have an idea of how long your order will take.

Special Order Items


We offer custom options including coloured tapes from Alfatex and Velcro companies, once in production they can not be cancelled or altered, you will be liable for the full cost. These custom orders can only be cancelled within the first 3 working days of placing the order. During busy times production can take up to and over 10 weeks, though normally orders are completed in 2 to 3 weeks; please get in touch for manufacturing lead times before placing an order should you require a confirmed delivery timescale.

Tax Charges

VAT is charged on all orders at the current rate, our VAT number is GB 226 3355 21.

Credit Card Security

All our credit card payments are processed by CreditCall or PayPal secure payments, giving you total peace of mind. We do not have access to your card details, CreditCall and PayPal are one of the largest online payment service providers, all credit card information is encrypted using the latest technology maintaining your privacy and online security.

Guarantee

We guarantee your complete satisfaction with all our products, we supply only Genuine VELCRO® Brand fasteners and can trace any batch, you will not find a better Hook and Loop Fatener than the original Velcro Industries B.V. product range.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01767 222367 (International +44 01767 222367) or fax us on or write to us at 13 Stratton Way Biggleswade BEDS SG18 0NS United Kingdom


Privacy Policy

Hook & Loop Fasteners do not disclose buyers' information to third parties, nor do we send random marketing emails to personal email addresses. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Hyperlinks In the event that our website from time to time contains any hypertext-links to other websites, MDN Supplies has not reviewed, is not responsible for, and accepts no liability in respect of, any information or opinion contained on any such other website. The inclusion of such hyperlinks, however, does not imply any endorsement or recommendation of those websites or the contents of those websites by us. We do not store credit card details nor do we share customer details with any 3rd parties.

Returns Policy

We offer a 14 day return policy for private customers, if you are in any way unhappy with any of your purchases, you can return all unused goods, in their original packaging, within 14 days for a refund or exchange. When returning items please include the origional, or a copy of the invoice that we supplied, if you have any questions or concerns you should email us with a description of fault or reason for return along with the reference number or name of the product and we will be happy to advise and provide a solution. At Hook & Loop Fasteners we meet and exceed the requirements of the Data Protection Act, 1998.

Should a replacement product be required we will arrange for a collection of the faulty/damaged item at the same time the replacement is delivered, this will minimise the inconvenience to you. Please make sure that the item due to be collected is securely packed, wrapped or boxed, as the postal service/couriers will not collect non-packaged goods, if this is the case they will be unable to leave the replacement and we can not offer any refund. Should the return item be unavailble you may be liable for a second collection/delivery attempt charge of up to £7.30.

If you require a refund, we will credit your origional payment method within 14 days of receipt of the returned product. Please note that the delivery charge is non-refundable. For faulty goods, we will either replace the goods or refund you in full (including delivery charges) refunds for faulty goods are made within 14 days of receipt.

Your statutory rights are unaffected.

You may cancel your order at any stage before, and up to 14 days after the goods are delivered to you by notifying us in writing at the address or emailing us. We aim to process your order for dispatch on the same day of receiving it. Consequently, even if you do cancel your order shortly after placing it, it is possible that we may be unable to prevent goods you have ordered being dispatched to you, if this is the case, you will then be required to return the order to us at your cost.

Excluded from our returns are special order items and any "Cut To" items including any items purchased by the metre, these can not be returned as they have been specifically cut from larger drum rolls.

B2B Refunds
Business to Business orders are accepted for return, however you must notify us within 7 working days of placing the order, they do not qualify for carriage charge refunds and are subject to a 25% re-stocking fee.