COVID-19 InformationOur operations are continuing as normal but with a much stricter health and hygiene standard being set at our HQ. We will continue to process all orders placed day to day but we will continually monitor the situation with our suppliers and delivery partners keeping this page updated should things change. If you have any concerns then please reach out to us via email or livechat.
We appreciate your support and value your past present and future custom. 2020 was set to be a rather exciting year but this is not the most ideal start.
We are all in this together and we will get through it together.
Stay safe and Stay positive.
Update 24.03.20 - We are not guaranteeing any next day deliveries, we are currently seeing times between 1 and 4 working days.
Update 25.03.20 - We are continuing to dispatch website orders as normal. Phone lines are now closed, email and livechat tickets are running as normal.
Velcro companies update: We wanted to share an update on our Global Supply Chain resilience. Currently, our Global Supply Chain and manufacturing base are fully operational. As of today, we project a low risk of supply disruption due to the Coronavirus (COVID-19) pandemic. We will notify our customers if we become aware of any potential concerns.
Update 22.04.20 - Royal Mail 24 parcels, we are seeing serious delays with postal items, please allow a full 10 working days from the date of dispatch, if you have not received after this time please contact us.
Update 24.04.20 - Courier collection times are currently earlier than normal, we advise an extra day of processing is now expected as we can not guarantee daily collections at our regular timeslot.
Update 14.05.20 - Courier collection times are still erratic, we continue to advise an extra day of processing is now expected as we can not guarantee daily collections at our regular timeslot. We are clearing a back-log of production line items, please if you can email or livechat us as phones can not always be answered when machinery is running.
Update 03.08.20 - Deliveries continue to suffer dissruption throughout areas of the country, orders going into Europe are aslo suffering delays. We continue to advise 2 working day dispatch times as our curier collections are still erratic.
Update 02.11.20 - Following from the announcement of the November lockdown, we will in-line with all government guidelines continue to operate and dispatch orders as normal. We continue to advise 2 working day dispatch times as our courier collections are still erratic. Where possible please email any questions into us using our contact form as telephone support will be affected.
Update 05.01.21 - Following from the announcement of the New Year 2021 lockdown, we will in-line with all government guidelines continue to operate and dispatch orders as normal. We continue to advise 2 working day dispatch times as our courier collections are still erratic. Where possible please email any questions into us using our contact form as telephone support will be affected.
Thank You for all your continued business, support and understanding.. you are all awesome!
One Hour Delivery WindowDesigned ensure first time delivery success our courier partners provide a specific one hour delivery window, so you no longer need to wait in all day for your parcel, improving your delivery experience and giving you back your day.
You are given a one hour delivery window, notified of this via text or email
If not convenient you can use the text or email to change the delivery date, or choose deliver to neighbour.
You can also, follow your parcel, this enables you to view the progress of your parcel on a map, and they can even supply a notification when they are just 15 minutes away. All orders that are sent via courier use this service, for notifications via text please also provide us with a mobile phone number when ordering.
Delivery is on a standard charge system, this way you kow exactly what an order will cost before you go through to the shopping basket, our rates are simple and we believe some of the fairest of all, we also offer free UK mainland delivery on orders over £100 Excluding VAT (£120.00 Inc VAT)
Order Value under £10.00
UK Mainland Delivery Charge: £2.40 (Blue & Red Areas) Via Royal Mail 24 Business Post
Order Value under £30.00
UK Mainland Delivery Charge: £5.00 (Blue Areas) Via Royal Mail 24 or 24 Business Signed for
Highlands Delivery Charge: £5.00 (Red & Black Areas) Via Royal Mail 24 or 24 Business Signed for
N. Ireland Delivery Charge: £10.00 (Grey Areas) Via Royal Mail 48 Business Signed for
Order Value between £30.00 & £120.00
UK Mainland Delivery Charge: £6.50 (Blue Areas) Via Courier or Royal Mail Signed for (depending on order)
Highlands Delivery Charge: £8.95 (Red & Black Areas) Via Two Day Courier or Royal Mail Signed for (depending on order)
N. Ireland Delivery Charge: £12.95 (Grey Areas) Via Two Day Courier or Royal Mail Signed for (depending on order) - £24.95 on Orders Between £99.99 and £500.00
In most cases your order will be sent via Courier Next Working Day, once we have received your order and it has been processed for dispatch you will be sent an email that will include details on how your order has been shipped, including any tracking information where available.
All items marked as In Stock are available for immediate dispatch and the cut-off time for same-day dispatch is 2pm Monday to Friday. Items that are not marked as In Stock are generally dispatched within 1 working day.
Unfortunately we no longer send goods outside of the UK.